Job Summary

You will be a lead member that supports multiple integration platforms and will interact with some of our most important integration partners and clients. This role is a perfect mix of technical and strong interpersonal skills. The ideal candidate is a self-starter with a strong interest in technical problem solving and is comfortable researching, designing, and deploying integration solutions from the ground up.

Responsibilities

• Engage with clients to assist with configuring and building our 3rd party integrations to the platform.
• Research, design, and deploy planned and pre-scoped integrations to meet customer requirements against known or new 3rd party systems.
• Triage and resolve SQL and API related issues.
• Provide ongoing documentation, training, and feedback to internal colleagues.
• Create and edit documentation for our internal and external knowledge portal.

Required Skills & Experience

• Practical knowledge of SQL, XML, XML schema, JSON
• Understanding of SQL stored procedures, triggers, and jobs
• REST and SOAP API Experience
• Basic database structure and data management
• File Transfer Protocol experience (HTTP, HTTPS, FTP)
• Demonstrated experience in a customer-facing role
• Highly adaptable and self-motivated, able to operate in complex environments while successfully managing simultaneous projects
• Extremely detail-oriented with exceptional organizational, documentation, and time-management skills
• Prior technical support, tier 2 support, sales engineering, or product engineering experience welcome
• Enterprise iPaaS experiences – such as Workato, Tray.io, Informatica, or Dell Boomi

Work Schedule: Night shift (11 PM Manila time)

Work Setup: WFH temporarily. Candidates must have a wired internet connection at home.